Jonas Kotzur
Die außergerichtliche Realisierung grenzüberschreitender Verbraucherforderungen
Eine rechtsvergleichende Untersuchung zur Bedeutung der Verbraucherschlichtung
[Alternative Resolution of Cross-Border Consumer Disputes. A Comparative Study on the Importance of Consumer Arbitration.]
2018. XXV, 341 pages. Summary
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Summary
Various Problems can arise during cross-border disputes which deter consumers from exercising their legal rights. Jonas Kotzur suggests out-of-court dispute resolution as an alternative and describes the necessary principles to handle these disputes in the framework of consumer arbitration.